Retail Account in Antipolo
We’re looking for enthusiastic and customer-oriented individuals to join our growing CSR – Retail Account in Antipolo. As a Customer Service Representative (CSR), you’ll be the frontline connection between our company and our customers—assisting with inquiries, providing product information, resolving order issues, and delivering excellent support. This is a great opportunity to build a long-term career, enhance your communication skills, and thrive in a positive, team-driven environment.
Job Responsibilities in Retail Account:
Handle inbound customer inquiries related to retail products, orders, and transactions
Provide accurate information and solutions to resolve customer issues promptly and professionally
Process returns, exchanges, and product replacements following company guidelines
Document all interactions in the system clearly and accurately
Meet individual performance goals such as call quality, response time, and customer satisfaction
Follow company procedures and comply with data privacy and security protocols
Escalate complex issues to team leaders or supervisors as needed
Stay updated on retail promotions, policies, and product updates through regular training
Job Requirements for Retail Account :
High School (HS) or Senior High School (SHS) graduate
Must have at least 6 months of BPO or customer service experience
Excellent communication skills in English
Strong problem-solving skills and attention to detail
Must be willing to work onsite in Antipolo
Amenable to shifting schedules, including weekends and holidays
Customer-focused and able to handle pressure in a fast-paced environment
Don’t just look for a job—find a career where you’re valued and inspired every day. Apply now and let’s create success together!
What you can expect:
Competitive hourly wage – including overtime pay, paid vacation days, holidays, and sick leave.
Comprehensive training program – including a Mentorship Program that equips you with the skills and knowledge needed to excel in your role and handle customer inquiries effectively.
Opportunities for career advancement – which include training, certifications, and skill development.
Friendly and supportive work environment – Experience a welcoming and supportive work environment where teamwork and collaboration thrive.
We welcome applications from individuals of all backgrounds and abilities. Your unique skills and passion are what make our team thrive. 
