Looking to build a career in the tech support or IT-enabled services field? Join our team as a Tech Services Associate in Pasig – Ortigas and provide essential technical assistance to customers for one of our global technology clients. This role is ideal for individuals who enjoy problem-solving, have a strong interest in tech, and want to grow professionally in the BPO industry.
As a Tech Services Associate, you’ll be the go-to person for troubleshooting issues, assisting users with hardware and software concerns, and guiding them through technical processes. Whether it’s resolving connectivity problems, walking a customer through a product setup, or diagnosing software errors, you’ll be making a real impact with each interaction.
Job Responsibilities:
- Identify and resolve product or service concerns, escalating complex issues to appropriate departments if necessary
- Keep accurate records of customer interactions, transactions, comments, and complaints in internal CRM or ticketing systems
- Stay updated on new product features, system enhancements, and emerging tech trends to offer informed solutions
- Provide exceptional customer service by ensuring every client feels heard, supported, and understood
- Meet and exceed performance metrics, including quality, accuracy, and customer satisfaction goals
- Contribute to team improvement by sharing knowledge and assisting peers when needed
- Respond professionally to inbound customer inquiries via phone, email, or chat, providing real-time technical support and solutions
- Assist users with the installation, configuration, and troubleshooting of software and hardware systems
- Handle technical issues such as slow system performance, app crashes, login failures, and connectivity concerns
- Guide customers step-by-step through processes like device setup, system updates, and password recovery
Job Requirements for Tech Services Associate in Pasig - Ortigas :
- Educational background: At least a 2nd-year college undergraduate in any field, preferably with a focus on Information Technology or a related course; IT graduates are highly encouraged to apply
- Tech background required – candidates should have working knowledge of computers, software, or hardware troubleshooting
- Minimum of 1 year BPO experience in a customer service, technical support, or IT helpdesk role
- Strong typing skills – with a good to excellent typing speed and accuracy
- Must have at least a B1 English communication level, both spoken and written
- Demonstrates strong problem-solving skills and a logical, analytical mindset
- Comfortable with handling customer interactions over the phone, via chat, or email
- Willing to work on-site in Ortigas, Pasig City
- Open to working on shifting schedules, including weekends or holidays
- Highly trainable, detail-oriented, and committed to delivering excellent customer service
If you already have experience in the BPO industry and a solid tech foundation, this is your chance to level up your career. Join a dynamic, fast-paced team where your expertise in customer service and technical support will be valued and further developed. Be part of a company that invests in your growth, rewards your performance, and gives you the opportunity to work with one of the world’s leading tech brands.
Click below to apply and begin your journey with us — we look forward to working with you!
