Are you passionate about solving technical problems and making technology easier for others to understand? We’re looking for sharp, tech-savvy individuals to become Software Support Specialists in Ortigas, Pasig site. In this role, you’ll assist customers by providing expert guidance on software-related concerns—ranging from usage inquiries to troubleshooting technical issues. If you enjoy both technology and customer service, this is the perfect place to grow.
Job Responsibilities:
- Provide prompt and professional support to customers via phone, chat, or email for software-related concerns
- Troubleshoot a wide variety of issues such as application bugs, login problems, configuration errors, software installations, and connectivity issues
- Walk customers through processes using screen-sharing tools or step-by-step instructions to ensure effective resolutions
- Record each case accurately in the ticketing system with detailed notes for team collaboration and future reference
- Collaborate with developers, senior engineers, or backend support when needed for high-level technical concerns
- Educate users on best practices, product features, and available updates to improve their overall experience
- Keep up with the latest software updates, policies, and internal protocols
- Maintain a high level of customer satisfaction by delivering efficient, friendly, and knowledgeable assistance
Job Requirements for Software Support Specialists in Ortigas Pasig :
- Must have a Bachelor’s degree, preferably in Information Technology, Computer Science, or a related technical field
- Minimum of 2 years BPO experience, preferably in a technical or IT support setting
- Solid understanding of basic software systems, applications, troubleshooting techniques, and system navigation
- Strong typing speed with minimal errors; excellent written and spoken English communication (at least B1 level)
- Proven ability to explain complex tech concepts in a clear and understandable manner
- Patient, professional, and solutions-oriented — especially under pressure
- Must be open to working on-site in Ortigas, Pasig City
- Willing to work on shifting schedules.
If you’re passionate about helping people and solving problems through technology, this is the role for you. Join our team and be part of a company that empowers you to grow and succeed. Whether you’re looking to strengthen your tech support career or transition from a general BPO role into something more technical, we’d love to hear from you.
Click below to apply and begin your journey with us — we look forward to working with you!
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