Mandaluyong needs Healthcare Customer Representatives to join a dynamic team in a growing healthcare account. If you’re passionate about helping others and looking for a stable and rewarding career in customer service, this is your chance to make a difference.
As a Customer Service Representative (CSR) for a healthcare account, you will handle patient-related inquiries, assist with account concerns, and provide accurate information regarding healthcare services and benefits. You will be the frontline of support, ensuring that every interaction is professional, compassionate, and solution-focused.
Key Responsibilities in Healthcare :
Answer inbound calls related to patient services, insurance coverage, billing, and general healthcare inquiries
Provide clear, accurate, and empathetic responses to customers
Document interactions and update customer information in the system
Follow confidentiality protocols and data privacy policies
Escalate complex issues to appropriate departments as needed
Meet quality and productivity standards set by the company
Job Requirements :
High School Graduate (old curriculum) or College Graduate
With or without BPO experience – fresh graduates are welcome
Strong communication and active listening skills
Basic computer literacy and ability to navigate systems
Willing to work onsite in Mandaluyong
Amenable to shifting schedules, including weekends and holidays
Customer-oriented, patient, and able to handle sensitive topics professionally
We’re Hiring! | Healthcare Account
Looking to start your career in a stable and rewarding industry?
We’re opening our doors to Freshers and 2nd Year College Undergrads — no experience needed!
Work Setup: Onsite
Schedule: Shifting
Join a team that values growth, care, and real support.
Here’s what you can look forward to:
HMO with dependent coverage Night differential & other allowances Paid training to set you up for success Clear career growth path Friendly and professional work environment
If you’re ready to take the next step, comment “Interested” or send us a message — we’d love to connect with you!
