Customer Service Representatives (Telco Account)

We are looking for enthusiastic and customer-oriented individuals to join our team as Customer Service Representatives (Telco Account). In this role, you will support customers by addressing a variety of concerns, including mobile plans, billing inquiries, technical issues, and service enhancements. You’ll be representing a leading global telecommunications company, ensuring each customer receives accurate information and outstanding service to maintain high levels of satisfaction and trust.

Job Responsibilities:

Respond to inbound customer calls and inquiries about mobile, broadband, or bundled telecom services in a polite and professional manner
Provide clear explanations about available products, features, current promotions, and account options to help customers make informed decisions
Troubleshoot basic to moderate technical problems related to connectivity, devices, or service disruptions by following standard procedures
Address concerns related to billing, payments, and service usage, ensuring all transactions are handled with accuracy and confidentiality
Record customer interactions accurately in the CRM or support system to ensure data integrity and proper case tracking
Proactively follow up on unresolved issues to guarantee timely solutions and enhance customer satisfaction
Work closely with other teams or escalate complex cases to ensure customers receive complete and effective resolutions
Stay updated through regular training sessions to keep up with changes in products, services, and company guidelines
Manage time effectively to meet key performance goals such as first contact resolution, call quality, and handling time
Maintain a calm, empathetic, and respectful approach when dealing with difficult or frustrated customers

Job Requirements for Customer Service Representatives (Telco Account) :

Applicants must be Filipino citizens or legally eligible to work in the Philippines.
Completion of at least Senior High School, vocational studies, or some college education is required.
Prior experience in a BPO or telco setting is not necessary—comprehensive training will be provided.
Must possess strong English communication skills, both spoken and written.
Should demonstrate active listening, patience, and the ability to empathize with customers.
Must be comfortable using computers and capable of handling multiple systems or applications at once.
Willingness to work on-site and on a flexible schedule, including evenings, weekends, and holidays, is essential.

If you’re eager to begin your journey with a trusted telecommunications company and join a dynamic, goal-driven team, we invite you to apply today. This is a great chance to enhance your skills, gain hands-on experience in the industry, and grow a fulfilling career in the BPO field.