Customer Service Representative (Travel Account) - No Experience Required
Join Our Customer Service Retail Account Team – Start ASAP!
We are looking for enthusiastic individuals to join our Customer Service Retail Account team in a dynamic call center environment. If you’re passionate about helping others, solving problems, and providing top-tier support, this is the perfect opportunity. You’ll respond to inquiries, provide clear solutions, and ensure a seamless customer experience.
Job Responsibilities:
- Using a computerized system, responds to customer questions in a call center environment.
- May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries, and logs customer calls.
- Communicate appropriate options for resolution in a timely manner.
- Informs clients about services available and assesses customer needs.
- Provides well-designed instruction, training, and assistance to lower-level staff.
- Respond to calls using standard scripts and procedures in a Customer Service Retail Account setting
Job Requirements for Customer Service Representative:
- Can start ASAP
- Amenable to work on-site
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- With or without BPO or call center experience
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)
-
Handle customer inquiries, concerns, or complaints with professionalism and efficiency, escalating when necessary for quick resolution.
• Accurately update and maintain customer records and order details in the system.
• Stay up to date on company policies, services, and procedures to provide accurate and helpful information.
• Contribute to a positive and collaborative team environment.
• Provide basic troubleshooting support as needed.
What We’re Looking For:
• High school graduates or equivalent (college undergraduates welcome).
• Prior experience is a plus, but not mandatory—we’re open to training enthusiastic learners!
