CSR Opportunity in Mandaluyong
Don’t miss this exciting CSR Opportunity in Mandaluyong! We’re looking for service-oriented individuals with prior experience in the call center industry to join our growing team. If you’re passionate about helping people and thrive in a fast-paced environment, we want you on board.
As a Customer Service Representative, you’ll handle customer inquiries and provide effective solutions via voice, email, or chat. This role is perfect for candidates who have previous experience in BPO and are ready to grow in a stable and supportive workplace.
Job Responsibilities as CSR:
Answer incoming calls and respond to customer inquiries professionally and efficiently
Resolve issues related to products, services, billing, and other concerns
Maintain accurate records of interactions in the system
Follow communication scripts and company policies to ensure consistent service quality
Meet individual and team performance metrics such as quality, efficiency, and customer satisfaction
Participate in training and coaching sessions to stay up to date on client requirements and systems
Work collaboratively with other team members to ensure smooth customer support operations
Job Requirements for CSR in Mandaluyong :
High School graduate (SHS graduates are welcome)
At least 6 months of BPO/call center experience
Strong verbal and written English communication skills
Good problem-solving skills and attention to detail
Must be willing to work onsite in Mandaluyong
Amenable to shifting schedules
Don’t miss out on this incredible opportunity to join our team! Apply today and be part of something amazing!
What you can expect:
Competitive hourly wage – including overtime pay, paid vacation days, holidays, and sick leave.
Comprehensive training program – including a Mentorship Program that equips you with the skills and knowledge needed to excel in your role and handle customer inquiries effectively.
Opportunities for career advancement – which include training, certifications, and skill development.
Friendly and supportive work environment – Experience a welcoming and supportive work environment where teamwork and collaboration thrive.
We welcome applications from individuals of all backgrounds and abilities. Your unique skills and passion are what make our team thrive.
