HIRING in PASIG as CSR
We’re actively Hiring in Pasig as CSR to join our growing customer service team! This is a great opportunity for college graduates who are confident communicators and ready to take on a rewarding role in a fast-paced, professional environment.
As a Customer Service Representative, you will be the main point of contact for our customers—handling inquiries, resolving concerns, and delivering top-tier service. This role offers a stable career path, a supportive work environment, and the chance to grow professionally in one of the country’s leading BPO companies.
Job Responsibilities as CSR:
Manage incoming calls, emails, or chats to assist customers with inquiries, complaints, or service needs
Provide accurate information and effective solutions in a timely and courteous manner
Document all interactions using company systems and maintain up-to-date records
Follow standard procedures, scripts, and quality guidelines to ensure consistent service delivery
Collaborate with team members and supervisors to improve service performance and customer satisfaction
Stay informed on product knowledge, service updates, and company policies through training and team meetings
Meet or exceed individual and team KPIs, including quality scores and customer satisfaction ratings
Job Requirements for Customer Service Representative:
College graduate (any course)
Must have excellent English communication skills—both written and verbal
Strong interpersonal skills and a customer-first attitude
Good problem-solving and multitasking abilities
Basic computer skills and familiarity with online tools and systems
Must be willing to work onsite in Pasig City
Open to working on shifting schedules.
Looking to take that exciting first step into a fulfilling career? Your journey starts right here with us!
What you can expect:
Competitive hourly wage – including overtime pay, paid vacation days, holidays, and sick leave.
Comprehensive training program – including a Mentorship Program that equips you with the skills and knowledge needed to excel in your role and handle customer inquiries effectively.
Opportunities for career advancement – which include training, certifications, and skill development.
Friendly and supportive work environment – Experience a welcoming and supportive work environment where teamwork and collaboration thrive.
We welcome applications from individuals of all backgrounds and abilities. Your unique skills and passion are what make our team thrive.
