Call Center Agents (Premium Telco Account)

We are currently seeking motivated and customer-focused individuals to join our team as Call Center Agents (Premium Telco Account). This role involves assisting customers with a wide range of inquiries related to mobile plans, billing concerns, technical issues, and service upgrades. Our client is a well-known global telecommunications provider, and as their representative, you will deliver excellent service and accurate information to maintain customer satisfaction and loyalty.

Job Responsibilities:

Handle inbound calls and inquiries regarding mobile, broadband, or bundled telco services in a courteous and professional manner
Educate customers about available products, service features, new promotions, and account options to maximize customer value
Perform basic to intermediate troubleshooting for device, connectivity, and technical issues, following guided protocols
Assist customers with billing questions, payment issues, and usage inquiries, ensuring all transactions are accurate and secure
Maintain accurate and complete documentation of every customer interaction using the CRM system or call management software
Monitor and follow up on unresolved issues to ensure timely and effective resolution, reinforcing customer trust and satisfaction
Collaborate with internal departments or escalate cases when needed to resolve complex concerns
Participate in ongoing product and process training to stay current with changes in company policies, service offerings, and system updates
Maintain professionalism, empathy, and composure in all interactions, especially with irate or frustrated customers

Job Requirements for Call Center Agent (Premium Telco Account:

Must be a Filipino citizen or have valid work authorization in the Philippines.
At least a Senior High School graduate, vocational training, or college-level education.
No previous BPO or telecom experience required; training is provided.
Strong verbal and written English communication skills are essential.
Good listening skills, patience, and empathy for customers.
Basic computer skills, including the ability to navigate multiple software applications simultaneously.
Willing to work on-site and accept shifting schedules, including nights, weekends, and holidays

If you are ready to start your career with a reputable telco company and become part of a dynamic, professional team, we encourage you to apply now! This is a fantastic opportunity to develop your skills, gain valuable industry experience, and build a rewarding career in the BPO sector.