Call Center for Retail Account
Job Responsibilities:
- Using a computerized system, responds to customer questions in a call center environment.
- May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries, and logs customer calls.
- Communicate appropriate options for resolution in a timely manner.
- Informs clients about services available and assesses customer needs.
- Provides well-designed instruction, training, and assistance to lower-level staff.
Job Requirements for Call Center for Retail Account :
- Can start ASAP
- Amenable to work on-site
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- With or without BPO or call center experience
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)
