Call Center Agent (Retail Account) - For High School Graduates
Join Our Team as a Call Center Agent
We’re seeking enthusiastic individuals to handle customer inquiries, provide solutions, and ensure a positive experience. If you have excellent communication skills and a passion for helping others, we’d love to hear from you.
Job Responsibilities:
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Handle Inbound and Outbound Calls: Respond to incoming customer inquiries and make outbound calls to follow up or provide information.
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Provide Product and Service Information: Offer accurate details about products and services to assist customers in making informed decisions.
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Resolve Customer Complaints: Address and resolve customer issues promptly to ensure satisfaction.
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Process Orders and Applications: Handle customer orders, forms, and applications efficiently.
- Maintain Customer Records: Accurately document customer interactions and update records in the system.
- Upsell and Cross-sell Products: Identify opportunities to promote additional products or services that meet customer needs.
- Collaborate with Other Departments: Work with different teams to resolve complex issues and enhance customer experience.
- Meet Performance Targets: Achieve set goals related to call handling time, customer satisfaction, and sales metrics.
Job Requirements for Call Center Agent:
Education & Training
Minimum Educational Requirement: High school diploma or equivalent.
Preferred: Bachelor’s degree in fields like Communication, Business, or Management.
Additional Training: Completion of specialized courses such as the Finishing Course for Call Center Agents (TESDA NCII) can enhance employability.
Communication Skills
Language Proficiency: Strong command of English, both verbal and written.
Active Listening: Ability to understand and interpret customer needs effectively.
Multilingual Abilities: Fluency in additional languages (e.g., Spanish, French, Mandarin) is a significant advantage.
Technical Skills
Computer Literacy: Proficiency in using computer systems, including Microsoft Office or Google Workspace.
CRM Knowledge: Familiarity with Customer Relationship Management (CRM) software is beneficial.
Typing Skills: Ability to type at least 25 words per minute.
Soft Skills & Personal Traits
Empathy & Patience: Essential for handling diverse customer interactions.
Adaptability: Ability to adjust to various changes in the workplace.
Problem-Solving: Strong analytical skills to address customer issues effectively.
Organizational Skills: Capability to manage multiple tasks efficiently.
