Start your career in the BPO industry with one of the most exciting roles today! We are hiring CSR – Online Video Sharing Platform in Taguig to join a team that supports one of the world’s most popular streaming and video-sharing services.
As a Customer Service Representative, you will be responsible for assisting users with their account concerns, video upload or playback issues, content policies, and platform navigation. You will handle customer inquiries via calls, email, or chat, ensuring every interaction is professional, helpful, and in line with the platform’s community standards.
Key Responsibilities in Video Sharing Account :
Respond to customer inquiries regarding account access, subscriptions, content guidelines, or technical concerns
Guide users through troubleshooting steps for video, audio, or platform issues
Escalate unresolved issues to the appropriate support teams when needed
Document interactions clearly and accurately in the system
Maintain a high level of professionalism, accuracy, and empathy in every conversation
Meet performance targets including quality, customer satisfaction, and resolution time
Job Requirements :
High School Graduate (Old Curriculum), ALS Graduate, Senior High, or College Level
- At least 6 months sales Experience
With or without BPO experience
Strong communication and active listening skills
Basic computer knowledge and familiarity with online platforms
Willing to work onsite in Taguig City
Amenable to shifting schedules
WE’RE HIRING!
Taguig City – | Onsite
CSR – Online Video Sharing Platform
Shifting Schedule
We’re looking for:
2nd-year college undergrad (no back subjects) At least 6 months sales experience C1-level English communication skills Amenable to work onsite Open to shifting schedules
Enjoy These Benefits:
Competitive salary
HMO & health benefits
Career growth & training
Fun and supportive work culture
Apply now and take the next step in your career!
