Insurance Account - Call Center in Taguig
Kickstart or grow your career in the BPO industry by joining our Insurance Account – Call Center in Taguig! We are looking for dependable and service-driven individuals who are ready to support clients with their insurance-related inquiries. Whether you’re new to the field or have some experience, we provide the tools, training, and support to help you succeed.
Job Responsibilities in Insurance Account:
Handle incoming calls from customers regarding insurance policies, claims, payments, and coverage details
Provide clear, accurate information and guide clients through procedures and requirements
Document customer interactions, issues, and resolutions using internal systems
Ensure customer satisfaction by delivering timely and empathetic service
Using a computerized system, responds to customer questions in a call center environment.
- May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, researches/resolves inquiries, and logs customer calls.
- Communicate appropriate options for resolution in a timely manner.
- Informs clients about services available and assesses customer needs.
- Provides well-designed instruction, training, and assistance to lower-level staff.
Job Requirements for Call Center for Insurance Account:
ollege undergraduate or graduate
With or without BPO/customer service experience
Strong communication skills and a customer-first mindset
Basic computer skills and willingness to learn new systems
Must be willing to work onsite in Taguig
Amenable to shifting schedules.
Looking for a rewarding career with great growth opportunities? Join our dynamic team and take the next step in your professional journey!
What you can expect:
Competitive hourly wage – including overtime pay, paid vacation days, holidays, and sick leave.
Comprehensive training program – including a Mentorship Program that equips you with the skills and knowledge needed to excel in your role and handle customer inquiries effectively.
Opportunities for career advancement – which include training, certifications, and skill development.
Friendly and supportive work environment – Experience a welcoming and supportive work environment where teamwork and collaboration thrive.
We welcome applications from individuals of all backgrounds and abilities. Your unique skills and passion are what make our team thrive.
