In a BPO company, what should a team leader like you do to maintain your team's morale?
In a BPO company, what should a team leader like you do to maintain your team’s morale?
As a team leader, your team’s success is also your success. Your team’s failure is your failure, too. This is why addressing poor morale is important for the performance of the team.
It is a proven truth that teams with low morale perform significantly worse than those who show up to work every day with a smile on their faces.
Although it is impossible to make everyone happy all the time, you may address the reasons why certain members of your team or group lack motivation.
In this article, we will show you what a team leader like you should do to maintain your team’s morale if you are working for a BPO company.
Address the issue, conflict, and concerns as early as you can.
As a team leader, you should be aware of each member’s performance and concerns in the workplace. When a problem affects outcomes negatively, it should be fixed immediately. Don’t ignore it. Pay attention to it.
We all know that communication is very, very important in ensuring a happy workplace, as is good team chemistry. Sometimes, all it takes to improve morale on the team before results begin to slide is to call a meeting to talk things out.
The typical routine might become monotonous and repetitive, so team-building activities that take everyone away from the office can help everyone refocus the moment they return to their respective work.
Keep your team challenged
When great employees feel unchallenged, get bored, lose interest, or feel that there is no more chance of progression within the company, they choose to quit.
You must set goals that are both realistic and optimistic in order to maintain your top performers by keeping them feeling challenged.
It is up to you, a team leader, to recognize when an agent is performing well and to reward them, either with a gesture of appreciation or a promotion within the company.
Nothing motivates workers more than witnessing a coworker being rewarded for their efforts, which in turn fuels their desire to succeed in a similar manner. The morale of coworkers can be maintained by demonstrating that a company looks internally for higher positions before looking externally. Your staff members will sense that their efforts are valued.
Have regular team “fun days.”
Make it a point to plan outings and invite as many team members as you can. If possible, plan a day trip during business hours to make it simpler for your agents, who typically need to make childcare arrangements on the weekends and in the evenings.
Getting everyone out of the typical office environment helps remove any potential barriers between people. The productivity of teams increases when agents interact socially and develop friendships that extend outside the office.
By momentarily removing all work-related distractions, fun days are excellent for teams trying to increase communication. This enables everyone to connect on a deeper level.