Are you a tech-savvy problem solver looking to build your career in the BPO industry? We’re hiring Technical Support Representatives for a leading client in Mandaluyong City. This role is ideal for individuals who enjoy troubleshooting, assisting customers, and working in a fast-paced, team-oriented environment.
Key Responsibilities:
As a Technical Support Representative, you will be the first point of contact for customers seeking technical assistance. Your responsibilities will include:
Answering incoming calls, chats, or emails related to technical concerns
Diagnosing and resolving basic to moderately complex hardware and software issues
Guiding customers through step-by-step solutions using remote support tools when necessary
Logging all customer interactions accurately in the system for tracking and reference
Escalating unresolved issues to higher-level support teams as needed
Ensuring each customer interaction is handled with professionalism and urgency
Staying updated on product knowledge and system updates to provide accurate support
Job Requirements for Technical Support Representative
To qualify for this opportunity, candidates must meet the following:
High School or Senior High School graduates are welcome to apply
College undergraduates are also welcome to apply
Strong verbal and written communication skills in English
Solid understanding of basic computer systems and troubleshooting steps
Willingness to work on-site in Mandaluyong City
Flexible to work on shifting schedules
A customer-focused mindset with excellent problem-solving abilities
If you’re ready for a new opportunity, eager to grow, and passionate about making an impact, we want to hear from you!
Why Choose Us?
Career Growth: We are committed to helping you reach your full potential through continuous learning and skill enhancement.
Competitive Compensation: Enjoy competitive salary packages, health benefits, and performance bonuses.
Positive Work Culture: We believe in fostering a positive and supportive atmosphere where you can thrive and grow.
Kick-start your career in customer service! Send us a message. Don’t miss this opportunity to thrive in a rewarding role! 