Respond to client concerns via email and chat promptly and professionally, ensuring a positive customer experience.

Additionally, process account changes, billing inquiries, and support requests with a high degree of accuracy.

To maintain consistency, ensure client records are regularly updated and properly managed within internal systems.

In order to meet performance goals, strive to achieve targets for accuracy, efficiency, and customer satisfaction in the Telco Marikina Account.

When necessary, collaborate with other departments to resolve complex or escalated issues efficiently.

Moreover, all actions should comply with both company standards and customer service best practices.

In handling issues, address customer complaints and feedback swiftly, escalating them as needed to ensure timely resolution.

At all times, maintain accurate and up-to-date records of customer data and order information.

To respond effectively, stay informed on company policies, service offerings, and internal workflows.

Finally, contribute to a supportive and collaborative team environment that fosters trust, continuous learning, and professional growth.