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Now Hiring! Service Desk

Now Hiring! Service Desk

Job Responsibilities :

  • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
  • Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
  • Escalates complex problems to a higher level within the organization.

Job Requirements for Service Desk

  • Completed 1st year in college or graduate of any field.
  • Minimum 18 months of Service Desk Experience
  • Working knowledge of Software and Application issues.
  • Experience in Ticket Analysis and understanding issue trends.
  • Excellent interpersonal, communication, and analytical skills.