Now Hiring! Service Desk
Job Responsibilities :
Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
Escalates complex problems to a higher level within the organization.
Job Requirements for Service Desk
Completed 1st year in college or graduate of any field.
Minimum 18 months of Service Desk Experience
Working knowledge of Software and Application issues.
Experience in Ticket Analysis and understanding issue trends.
Excellent interpersonal, communication, and analytical skills.