Now Hiring! Service Desk
Job Responsibilities :
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within the organization.
Job Requirements for Service Desk
- Completed 1st year in college or graduate of any field.
- Minimum 18 months of Service Desk Experience
- Working knowledge of Software and Application issues.
- Experience in Ticket Analysis and understanding issue trends.
- Excellent interpersonal, communication, and analytical skills.