Join our Healthcare Account| Start ASAP!
Job Responsibilities :
- Handle inbound customer service support calls from established customers.
- Cross-sell value-added services or products that are offered by the company.
- Provide consistent, superior service to every customer by utilizing all available tools and resources.
- Maintain productivity at defined proficiency levels in compliance with department policy and procedure.
- Demonstrate a desire and initiative to continue learning new and relevant product and technical information as products evolve.
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.
Job Requirements foHealthcare Account| Start ASAP!
- Can start ASAP
- Amenable to work on-site
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- With or without BPO or call center experience
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)