We are currently seeking experienced Call Center Agents to join our growing team in Pasig City. As a vital part of our customer service operations, you will be responsible for handling inbound and/or outbound calls, resolving customer concerns, and delivering excellent service in a fast-paced environment. This is an onsite position, ideal for candidates who are passionate about customer care and looking to grow their career in the BPO industry.
Job Responsibilities:
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Handle customer inquiries and concerns professionally via phone.
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Provide accurate information regarding products or services.
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Follow company scripts, protocols, and quality standards.
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Record and update customer interactions in the system.
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Escalate complex issues to appropriate departments when necessary.
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Meet performance targets such as call handling time and customer satisfaction.
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Participate in training sessions and team meetings.
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Maintain confidentiality of customer and company information.
Job Requirements for Experienced Call Center:
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High School or Senior High School graduates are welcome to apply.
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Must have at least 6 months of BPO/call center experience.
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Excellent verbal and written communication skills in English.
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Strong problem-solving and interpersonal skills.
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Willing to work onsite in Pasig City.
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Amenable to work on shifting schedules, weekends, and holidays.
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Ability to multi-task and work under pressure.
We offer a dynamic work environment, supportive leadership, and opportunities for growth. If you meet the qualifications and are ready to take the next step in your BPO career, apply now and become part of a dynamic and supportive team that values your talent and drives your success. Your next opportunity starts here!
