Customer Service Associate
Job Responsibilities:
- Informs clients about services available and assesses customer needs.
- Provides well-designed instruction, training and assistance to lower-level staff.
- Provides assistance, training, and troubleshooting support to lower-level staff.
- Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Job Qualifications:
- Can start asap.
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer facing)
- Amenable to working on-site or hybrid
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.