Customer Service Representative - QC
We are seeking a Customer Service Representative – QC who is passionate about delivering exceptional service and support. As the first point of contact for our customers, you will be responsible for handling inquiries, resolving concerns, and ensuring a positive customer experience.
Job Responsibilities:
- Handling inbound and outbound customer interactions in a professional and efficient manner
Providing timely and accurate information about products, services, account details, and company policies
Actively listening to customer concerns, understanding their needs, and offering effective solutions
Managing and resolving customer complaints with patience and empathy
Recording customer interactions and updating information in our internal CRM or ticketing system
Escalating unresolved or complex issues to appropriate departments or team leads
Ensuring service level agreements (SLAs), call quality standards, and performance metrics are met
Keeping up to date with new products, features, promotions, and policy changes to provide up-to-date assistance
Contributing to a positive and team-oriented work culture
- Handling inbound and outbound customer interactions in a professional and efficient manner
Job Requirements for Customer Service Representative - QC :
A high school diploma or equivalent (college undergraduates and fresh grads are welcome)
Good communication skills in English—both spoken and written
Strong problem-solving abilities and a customer-centric mindset
Basic computer navigation and typing skills
Willingness to work on-site in QC
Ability to work flexible schedules, including weekends and holidays
A calm, empathetic, and professional demeanor even during high-pressure situations
Experience in BPO, retail, tech support, or any customer-facing role is an advantage—but not required
Apply now and start your journey with one of the fastest-growing customer support teams in QC!