Customer Service Representative - Pampanga Site
Job Responsibilities:
- Gathers information, researches/resolves questions and logs client calls.
- Communicates most effective options for resolution in a well-timed way.
- Informs customers about solutions available and assesses client demands.
- Provides functional recommendations, coaching and support to lower level personnel.
- Provides support, training and troubleshooting assistance to lower level personnel.
Job Requirements:
- Can start ASAP
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer facing)
- Amenable to working on-site or hybrid
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.