Customer Care Associate for DAYSHIFT Account
Job Responsibilities :
- Documentation adjustments and monitoring of customer’s accounts
- Adhere to proposed models by customer in managing customers.
- Answer individual problems, as well as talk to individuals to obtain a full understanding of what information is being inquired.
- Document all messages or calls in terms of inquiries
- Monitor Contact Tracking for replies from management organization so call returns are done in an early way.
Job Requirements for Customer Care Associate for DAYSHIFT Account
- Can start ASAP
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)
- Amenable to work on-site
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.