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Job Requirements for CSR - NON VOICE Account (limited slots only)

CSR - NON VOICE Account (limited slots only)

Job Responsibilities:

  • Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
  • Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
  • Review, process and verify accounts and account balances.
  • Perform other duties as assigned.
  • Genuinely want to help clients with difficult situations
  • Respond to the customerÔÇÖs needs with empathy

Job Requirements for CSR - NON VOICE Account (limited slots only)

  • Can start ASAP
  • Amenable to work on-site
  • Filipino Citizen, or hold relevant residence status
  • Good verbal, listening, and communication skills. Preferred language: English.
  • With or without BPO or call center experience
  • Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)