Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.
Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).
Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
Review, process and verify accounts and account balances.
Perform other duties as assigned.
Genuinely want to help clients with difficult situations
Respond to the customer’s needs with empathy
Job Requirements for CSR - NON VOICE Account (limited slots only)
Can start ASAP
Amenable to work on-site
Filipino Citizen, or hold relevant residence status
Good verbal, listening, and communication skills. Preferred language: English.
With or without BPO or call center experience
Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)