CSR for Healthcare Account - QC site
Job Responsibilities:
- Identify trends and communicate results to the management staff, sales force, and the customer
- Utilize multiple tools and resources for account, program, and insurance-related inquiries.
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Job Requirements for CSR for Healthcare Account - QC site
- Can start ASAP
- Amenable to work on-site
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- With or without BPO or call center experience
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)