Call Center Agent
Conveys with user on the telephone or by using written communication to deal with considerations.
Resolves user problems on the first call/contact whenever possible without having to transfer caller.
Practices escalation processes as recommended.
Finishes, goes through and retains relevant forms and information.
Can start ASAP.
Filipino Citizen, or hold relevant residence status
Good verbal, listening, and communication skills. Preferred language: English.
Experience in any of these is a plus (Sales, Tech, GDS, B2B, Collection, Billing, or Customer facing) but NOT required
Amenable to working on-site OR hybrid
With or WITHOUT BPO or call center experience are welcome