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Call Center Agent for LOCAL Account (limited slots)

Call Center Agent for LOCAL Account (limited slots)

Job Responsibilities :

  • Documentation adjustments and monitoring of customer’s accounts
  • Adhere to proposed models by customers in managing customers.
  • Answer individual problems, as well as talk to individuals to obtain a full understanding of what information is being inquired.
  • Document all messages or calls in terms of inquiries
  • Monitor Contact Tracking for replies from management organization so call returns are done in an early way.
  • Follow-up with customers within 24 hours in terms of the preliminary phone call. Even if it is to just touch base and let client know the query is still being looked at.

Job Requirements for Call Center Agent for LOCAL Account (limited slots)

  • Can start ASAP
  • Amenable to work on-site
  • Filipino Citizen, or hold relevant residence status
  • Good verbal, listening, and communication skills. Preferred language: English.
  • With or without BPO or call center experience
  • Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)