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Call Center Agent for Healthcare Account

Job Responsibilities :

  • Work in collaboration with Sales and Reimbursement for proper implementation
  • Assist with placing, replacing, crediting, and tracking, orders received via email and or fax
  • Identify trends and communicate results to the management staff, sales force, and the customer
  • Utilize multiple tools and resources for account, program, and insurance-related inquiries.
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively

Job Requirements for Call Center Agent for Healthcare Account​

  • Can start ASAP
  • Filipino Citizen, or hold relevant residence status
  • Good verbal, listening, and communication skills. Preferred language: English.
  • Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)
  • Amenable to working on-site or hybrid
  • BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
  • With or without BPO or call center experience for College undergraduates and graduates.