Call Center Agent for Healthcare Account
Job Responsibilities :
- Work in collaboration with Sales and Reimbursement for proper implementation
- Assist with placing, replacing, crediting, and tracking, orders received via email and or fax
- Identify trends and communicate results to the management staff, sales force, and the customer
- Utilize multiple tools and resources for account, program, and insurance-related inquiries.
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
Job Requirements for Call Center Agent for Healthcare Account​
- Can start ASAP
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)
- Amenable to working on-site or hybrid
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.