Call Center Agent for Customer Service Representative
Job Responsibilities:
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Respond to customer inquiries via phone, email, or chat in a professional and courteous manner
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Resolve customer issues promptly, accurately, and efficiently
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Provide detailed product/service information to customers
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Document customer interactions, transactions, comments, and complaints
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Escalate complex or unresolved issues to appropriate departments
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Stay informed on company products, policies, and procedures
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Meet individual and team performance targets
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Contribute to a positive and collaborative team environment
Job Requirements for Customer Service Representative:
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High school diploma or equivalent; college education is a plus
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Strong verbal and written communication skills
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Excellent problem-solving and multitasking abilities
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Proficiency in using customer support tools and computer systems
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Ability to remain calm under pressure and handle challenging situations
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Experience in customer service, retail, or call center settings is an advantage
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Willingness to work flexible shifts, including weekends and holidays if required
