CSR for Health Care Account- Parañaque Site
Job Responsibilities:
- Apply learned knowledge and procedures when servicing customer queries
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Ownership of customer requests as well as follow up to ensure resolution was provided
- Professionally listen to and resolve customer complaints and escalate as appropriate
Job Requirements:
- Can start ASAP
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer facing)
- Amenable to working on-site or hybrid
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.