Customer Service Representative - Mandaluyong Site
Job Responsibilities:
- Matching customers’ wishes to Clients’ solutions and services
- Using negotiation and influencing experience to overcome objections and get the customers’ buy-in
- Communicating pertinent insight to internal and external clients and sharing understanding with colleagues
- Deliver top-of-the-line assistance and walk-through for US Subscribers.
- Provide excellent information and case resolution pertaining to plan coverage and accounts
Job Requirements for Customer Service Representative - Mandaluyong Site
- Can start ASAP
- Amenable to work on-site
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- With or without BPO or call center experience
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)