Chat Support Agent Needed!
Job Responsibilities :
- May carry out one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries, and logs customer calls.
- Communicate appropriate options for resolution in a timely manner.
- Informs clients about services available and assesses customer needs.
- Provides well-designed instruction, training, and assistance to lower-level staff.
Job Requirements - Chat Support Agent
- Can start ASAP
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer-facing)
- Amenable to working on-site
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.