Call Center Agent - Baguio Site
Job Responsibilities :
- Communicates with clients on the phone or by written correspondence to handle issues.
- Resolves client concerns on the initial call/contact whenever possible without having to transfer caller.
- Employs escalation methods as required.
- Completes, processes and keeps appropriate documents and records.
- Understand the customers’ expectations thru productive listening and questioning skills
Job Requirements for Call Center Agent - Baguio Site
- Can start ASAP
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer facing)
- Amenable to working on-site or hybrid
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.