Pioneer Customer Service Agent - Cebu site
Job Responsibilities :
- Informs customers about solutions available and assesses client demands.
- Provides functional recommendations, coaching, and support to lower-level personnel.
- Provides support, training, and troubleshooting assistance to lower-level personnel.
- Schedules work to guarantee precise phone coverage; monitors priority of calls and changes escalated calls to assure resolution to difficulties.
Job Requirements for Pioneer Customer Service Agent - Cebu site
- Can start ASAP
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer facing)
- Amenable to working on-site or hybrid
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.