CSR for Healthcare Agent - Manila Site
Job Responsibilities:
- Offers alternative solutions where appropriate with the objective of retaining customer’s business.
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- Responsible for improving customer retention through programs and service provided to the customer
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
Job Requirements:
- Can start ASAP
- Filipino Citizen, or hold relevant residence status
- Good verbal, listening, and communication skills. Preferred language: English.
- Experience in any of these is a plus. (Sales, Tech, GDS, B2B, Collection, Billing, or Customer facing)
- Amenable to working on-site or hybrid
- BPO or call center experience is required for High school (Old curriculum) graduates or Senior High (New curriculum) graduates.
- With or without BPO or call center experience for College undergraduates and graduates.